Any Participation in this service will constitute acceptance of this agreement.
Return and Refund Policy
Because our products are custom made using cremains, we cannot accept returns or issue refunds on successfully completed orders.
If a product arrives broken we will issue a 100% refund or offer to recreate the product free of charge. We must be notified of the damages within 1 week of the customer receiving the product. To notify us of damages please email firstname.lastname@example.org
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
Credit Card Payments are processed at the time of purchase on our website. We will contact the customer via email or phone within 3 days of purchase to confirm receipt of the oder and to send out our “collection kit” to retrieve the ashes necessary to complete the order. The customer is responsible for the cost of shipping the ashes to our studio via USPS Express or an alternative International shipping company (typically $20-$25).
All translations are processed in USD. All taxes are included in the price of the order, including in-state New Mexico Sales Tax. Shipping is charged at the time of purchase. Please save a copy of the transaction for your own records.The charge will appear as CREMATIONDESIGNS.COM on your card/bank statement.
We will send each U.S. customer an "ashes collection kit" within 7 days. (Please note that we are unable to send our "ashes collection kit" internationally, but will help you successfully mail your ashes to our studio.) This kit includes everything needed to get the ashes to our studio. The customer is responsible for the cost of shipping the cremains to our studio via USPS Express (typically $20-$25).
Because each order is custom made, please allow 30-60 days from when we receive your ashes for shipping your finished products.
The Site and its original content, features, and functionality are owned by Chronicle Cremation Designs and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
This site and its components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information.
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